![]() Whenever my husband walked through the doors of the hotel and was checking in, ZenHotels just happened to be on the phone with them. GOOD TO KNOW) BUT they reached out directly with the hotel to expedite the process. I reached out to ZenHotels customer service online and they said that typically, they need 24-48 hours advance for the booking to confirm with the hotel (Stress set in at that moment for my husband because our 2 year old was antsy. We tried calling the hotel to confirm, but the reservation number wasn't valid. We'll, ZenHotels has a deal that was FIFTY PERCENT LESS than regular cost, so we booked through them whenever we were approximately an hour and a half from the hotel. So, last minute, my husband and I were traveling through Atlanta, GA and needed to find a hotel. Además aseguran haber hablado con el hotel, nunca lo hicieron. A Mi no me importa quien es su proveedor, porque no contrate con ellos. No me Solucionaron el problema, me responden siempre lo mismo que tiene que hablar con su proveedor. Es una estafa, en un engaño, una publicad engañosa. Yo hice una compa en mi país, soy argentino, con una tarjeta emitida en argentina por banco francés y visa, a un hotel argentino a tan solo 90 km de mi casa, y me cobran en dólares a precio de dólar turista internacional. Ya hice las denuncias correspondientes en visa, ahora voy hacer las denuncias que correspondan a defensa del consumidor. A mi nunca se me aviso que el tipo de cambio del dólar que ellos me pasan IVA a ser al turista en argentina. Hice una compra en zenhotels de un hotel en córdoba, argentina y me pasaron un precio de referencia, luego ese precio me lo convirtieron a a dolares al tipo de cambio oficial en la pagina, me mostraron un precio que yo estaba de acuerdo y ese consumo en usd me lo trasladan a la tarjeta visa como dólar internacional donde el tipo de cambio es de 200 pesos en adelante, entonces la tarifa queda mucho mas cara que el resto de la competencia siendo que Trivago me la ubica en el precio mas barato. I wouldn't recommend zenhotels to anyone.ĭesastroso, estafadores, lamentable o de ZenHotels, no contraten nunca con ellos, me estafaron. So we tried to make an official complaint to zenhotels, but the same person that attended us in the chat, was the person who got the complaint, which it seemed really unprofessional and continued to tell us that the voucher didn't specified the room orientation and that we can purchase a sea view room if we want, paying the difference. But the person who attended us was really rude and didn't care about our complaint. and that the voucher didn't specified that our room was a sea view room. We've started a new support chat and we were told that the first person that attended us was new to the job and didn't knew all the ropes. We did, but in the reception we were told that the voucher was emitted for a land view room. ![]() So we started a chat on the application and the person that spoke to us confirmed us that the room was a sea view room and that we should go to the reception and ask for a change. I've booked a room with zenhotels in Antalya, it was the first time, so when we reached the hotel we find out that our room was a land view room, instead of a sea view one as we were led to believe. They really don't care about their customer complaints The result remains as it is at the moment and if you are not satisfied with the outcome, you can send us a scan of the official claim to email address you for understanding.ĭo not hesitate to contact us in case of any questions. Since our company is not a hotel supplier itself or a hotel owner, we cannot make decisions on refunds independently without confirmation from our partners. We are deeply sorry to inform that the hotel and our supplier didn't agree to way off the penalties for this booking. Here is the last message I received from Zen. Any advice out there? ZenHotels #ripoffs #norefunds When I asked them about making a claim I was directed to a Canadian Law site that charges $85 a month to ask lawyers a question. saying to make a scan of the official claim. Finally, the last message I received was this. When I called Zen, and emailed them repeatedly, they said my case was pending. I even told them it had been done through a 3rd party. When I canceled the hotel rep said no problem, I'd get my refund. Apparently I should have done this with Zen first. ![]() I booked a hotel with, then canceled it with the hotel. Tripadvisor login.I am never going to use a 3rd party booking service again.
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